Policies

Greenlink adheres to policies set forth by the Federal Transit Administration of the U.S. Department of Transportation. These policies include:

Title VI

GTA/Greenlink gives notice of its policy to assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity for which GTA/Greenlink receives Federal financial assistance. Greenville Transit Authority/Greenlink is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Disadvantaged Business Enterprise

Notice is hereby given, of the Greenville Transit Authority's (GTA), intent to propose a three-year Overall Disadvantaged Business Enterprise (DBE) Program Goal, applicable to contracting opportunities in GTA's federally-assisted programs funded by the U,S, Department of Transportation (DOT) for the federal fiscal years beginning October 1, 2014, and ending September 30, 2015.

Half Fare

Fares charged elderly persons, person with disabilities or an individual presenting a Medicare card will not be more than one half of the regular fare.

Americans With Disabilities Act (ADA)

Greenlink operates a paratransit service in accordance with Titles II and III of the Americans with Disabilities Act of 1990 (ADA). Greenville Area Paratransit (GAP) is available for persons with disabilities who are unable to utilize Greenlink's fixed route bus service.

On-Time Departure Policy

Effective January 2, 2020:

1. All buses already inside the Transit Center will depart at the scheduled departure time. Buses will not wait on all routes to arrive before departing. However, the last trip of the night will wait for all connections so that customers can transfer to complete their trip.

2. Buses that arrive late to the Transit Center will depart as soon as all existing passengers disembark and new passengers complete the boarding process.

3. Customers are not guaranteed connections and will not receive complimentary passes for missed transfers.

This temporary policy will help to better evaluate which routes are routinely arriving late at the Transit Center. Staff will use the data to make future recommendations.

Customer Code of Conduct Passenger Responsibility Policy