Scheduling A Ride
You must call 864-467-2759 to make a reservation. The dispatch booth is open 8:00 a.m. to 5:00 p.m. Monday through Friday and is open on Saturday from 9:00 a.m. to 5:00 p.m. for trip arrangements. Reservations must be made at least one day in advance. Scheduling is done on a first-come, first-served basis. When calling to reserve a ride, have the following information ready:
- Your first and last name.
- ID card number.
- Date when you want to travel.
- Pickup address: number, street, apartment number.
- Your requested pickup or drop off time.
- Your requested return time if you want a round trip.
- Where you want to go: number, street, suite number.
- If you will be bringing a service animal.
- If you will be accompanied by a personal care attendant (PCA) and/or companion (including children).
- Any other information the driver should know to assist with your travel needs.
Companions & Personal Care Assistants (PCA's)
As a certified rider, you may arrange to bring one companion along on each ride for the same fare that you will pay. You may add extra fare-paying companions to your trip only on a space available basis.
A Personal Care Assistant (PCA) is someone whose assistance you must have in order to take your trip on paratransit. As a certified rider needing assistance, the PCA may ride with you at no charge. Your PCA and companion may both ride with you on the same trip. When making reservations for your ride, please tell the dispatcher if a companion or Personal Care Assistant will be riding with you.
To cancel trips, call the reservation line and speak to the dispatcher. Cancellations can be left on voice mail 24 hours a day. Please remember to cancel trips you cannot use as soon as possible or at least two hours before your pickup times. This will help free up space for others to ride and keep program costs down.
You will be considered a "no-show" if you:
- Reserve a ride but do not meet the vehicle within five (5) minutes of its arrival.
- Call to cancel a trip less than two hours before the scheduled pickup time.
Please Note: If a passenger cannot use a scheduled trip but pays the fare for that trip at the scheduled pickup time, the trip will be counted as a "Canceled with Pay" and will not be counted as a "No Show."
If you travel to and from the same destination at the same time and day at least two (2) times per week, you may request to use GAP's subscription service. This service allows riders to make regular trips without telephoning in for reservations or to confirm rides. Subscription riders need only to call to cancel a ride. A change in time, origination, or destination may change your eligibility for a subscription ride.
Under certain conditions, you may discontinue subscription service for a prearranged, specific period of time and may return to subscription service without penalty following the absence. Subscription service may be temporarily discontinued for reasons such as illness, vacation, or school break.
If you receive subscription service and cancel 30% of your total subscription rides or no-show for a ride five times or more in a rolling 30-day period, your subscription service may be suspended for a minimum of 30 days.
Subscription service is limited in accordance with the Americans with Disabilities Act (ADA), which states that not more than 50 percent of the rides at any hour of any day may be subscription rides.
There may be a waiting list for subscription riders.